Check your TEYES delivery before installation
Compare the received items with your order before beginning installation.
Compare the order
Open the order confirmation and compare the exact model, selected variant and accessories with what arrived. Keep the packaging while checking the delivery. A product recommendation at checkout does not itself prove an item was ordered.
Check model and fitment details
Confirm the unit and screen size against the order. Check handedness and the frame shape against your actual dashboard. If a part appears wrong, photograph it beside the supplied package and contact support before forcing a connector, altering the frame or cutting trim.
Check accessory identities
Distinguish a reverse camera from a dash recorder and from the cameras required for surround view. Match the microphone to the head unit. Check the invoice before buying another copy of an accessory that may already be included.
If something is missing or damaged
Send the purchase reference privately, identify the exact item and supply clear photos of the received contents and packaging. An order line confirms what was ordered; it does not settle a packing discrepancy by itself.
If parcels or arrival information are unclear
Use the contact form’s Logistics enquiry type. Do not assume every item will arrive together or promise another parcel without an order-specific check.