Refund policy

NOTE: 

  • You must check that the positive (G2) 12VDC+ and negative (G1) -0VDC are not swapped from the OEM harness to our harness before plugging it in.
  • There may be software setup issues with FIRMWARE, CANBUS and general settings that need to be setup or re-installed.
  • Steering controls cannot be re-mapped if they are digital (require canbus). This feature is only for analogue steering controls
  • Extra wiring modifications not supported by our harnesses due to vehicle model OEM options/variations, or vehicles that have been modified from OEM may be required.
  • Some of our harnesses support OEM reverse camera but in situations where it does not, or there is a variation to the plug stuff and pin arrangment, you will need to perform your own modification, or  provide your own 3rd party retention harness. If it does support, sometimes the pins will require modification if it does not line up to the original vehicles camera wiring. For the best performance and resolution we always recommend upgrading the camera. The biggest complaint about OEM cameras is their low resolution looking bad on the larger and higher definition screens.
  • Accessories power (G3) +12VDC may be misaligned & not provide power to start unit up
  • Although we strive to provide plug & play harnesses for most packages, and in most cases we have no issues - there are no 100% guarantees due to the nature of variations in the vehicle manufacturing industry world wide, vehicle trims, country of origin, ect. This includes frame clips misalignment and modifications required to the harness. Customers should take this into consideration before purchasing and assume it is not plug and play.
  • All work should be performed with the battery disconnected unless indicated otherwise.
  • Reverse Cameras, HVAC Controls, Door Open, Radars, TPMS, Park Assist, Lane departure warnings and other vehicle options depend on the vehicles original head unit. Most BMW, Mercedes, Audi, VW's carry over radars (maximum 4 front, 4 rear), however for most vehicles if you do not have a OEM screen that displays these functions originally, most of the time they will not support. By simply upgrading to our units does not give you these functions that never existed.
  • We highly recommend keeping the original unit for certain vehicle models which rely on it to reset TPMS, steering wheel zero points, brake service, ect. There are restrictions with aftermarket canbus for supporting this.

We strongly recommend contacting our support team using the SUPPORT form submission. If you are unsure of product compatibility with your vehicle please contact us.

Cancellations must be given by client in notice by email, a minimum 2 business days (Monday to Friday) in advance before shipment is sent out of warehouse. If it is already at dispatch but just waiting for tracking number, it is too late to cancel.

Auxillary OEM equipment for different trim levels of vehicles may not all be supported, examples are - 3.5mm jack, USB, GPS, external microphone, reverse cameras, ect. We recommend to use our supplied, GPS, USB and microphones. However you might be able to use adaptors to retain your own equipment. At times we try to supply retention cables but cannot guarantee direct fitment due to the wide variety of sockets, pins and plugs widely available for vehicles around the world. You accept this chance by purchasing our products. Also note, that displayed images of frames vary to real world and from production batches. Therefore they might not match up exactly to your own vehicles plastics or advertised pictures and tones.

Teyes PTY LTD cannot be held responsible for discrepancies/inconsistencies that may occur due to vehicle manufacturing changes or options, or damage that may occur in the vehicle during the installation of components. All application data is subject to change.

CHANGE OF MIND / INCORRECTLY ORDERED ITEMS

All change of mind refund shipping costs are to be covered by the customer. This period is valid from 30 days of receiving the order. Please note if the product has been deemed faulty by misuse, T'EYES reserves the right to reject any refunds. Shipping costs paid by customer when purchase was made and any damaged or missing items cannot be refunded.

Change of mind acceptance is at the discretion of the merchant and applicable up to 30 days from date of order.

CANCELLATIONS

If you need to cancel your order before it is shipped out, contact us immediately. PLEASE be aware, sometimes the courier has already collected and has not provided tracking yet, in those cases it is extremely difficult to cancel but we will try our upmost best to pursue it. As long as we can cancel it at your request we will. There is no fee for this.

Orders that have already left can not be cancelled, shipments can not be refused, the courier has the right to charge additional fees to the receiver for attempted delivery refusal.

INCORRECT ADDRESS ENTERED

It is your responsibility to enter the correct address and should be checked before confirming payment.

Orders that are not delivered or lost due to incorrect address entered at checkout is the clients responsibility.

Orders that fail to deliver due to incorrect address and are lost or returned has a charge from logistics that is out of our control. That cost will be deducted from the order refund when it arrives back to us.

DAMAGED PARCELS & PRODUCTS

It is the responsibility of the customer to not accept packages from the courier if it arrives damaged. If it is not possible you shall contact us immediately within 48hrs of receiving the package. If you suspect there could be damage or missing items, it is important to perform a video unboxing for evidence that any items are damaged and contact logistics via the support tab on the main website tab within 48hrs of receiving the package.

RETURNING ITEMS

Please contact us by email at SUPPORT to request a product return authorisation. It is the buyers responsibility to ensure the product is returned to us safely. Please take necessary measures when packaging the product. To be eligible for a return, your item must be undamaged and in the same condition that you received it and request to send back within 30 days of receiving it. It must also be in the original packaging.

Several types of goods are exempt from being returned.

We also do not accept non-returnable items:

  • Gift cards
  • Downloadable software products
  • Unauthorised returns
  • Custom product orders (such as special orders or personalised items)
  • Non-reusable products. (such as used screen protectors)

To complete your return, we require a receipt or proof of purchase. Please do not send your purchase back without contacting us directly and asking for instructions. There are certain situations where only partial refunds are granted: (if applicable)

  • Any item not in its original condition, is damaged or missing parts for reasons not due to our error.
  • Any item that is returned more than 30 days after delivery (not including delivery times).
  • Failure to follow directions relating to return shipping details that may result in the items being lost or sent back to you.

REFUNDS (IF APPLICABLE)

We do not warranty replace or refund any free items.

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed (original postage costs incurred  are not refundable), and a credit will automatically be applied to your credit card or original method of payment, this can take up to 3-5 business days to process depending on your bank or payment method.

LATE OR MISSING REFUNDS (IF APPLICABLE)

If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted. Next contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund yet, please contact us at SUPPORT

INSTALLATION

We are not responsible for any costs associated with installation or damage that may incur.

SHIPPING

T'EYES reserves the right to refuse returns which have not been authorised. You will be responsible for paying for your own shipping costs for returning your item and custom duties that may incur, unless otherwise indicated by T'EYES.

It is the buyers responsibility to provide a secure shipping address, especially for apartments We do not cover lost or stolen packages after delivery is confirmed.